Locuri de muncă vacante curente

CUSTOMER CARE AGENT (GERMAN, ENGLISH LANGUAGES)

Vilnius, Lituania
Full - time (hybrid work model)

GET READY TO

• Customer management (Responsibility for defined group of customers)
• Customer & Authority communication and support (Day to day, issue solving, responding to requests,
requesting documents)
• Preparing documents for the customers & authorities (Preparing contracts, POAs etc. for the customers)
• Partners communication (Issue solving, responding to requests)
• Communication with 3rd parties if needed (lawyers, bailiffs, authorities etc.)
• Other E-mails handling (Tracking incoming e-mails directed to Customer Support Team address)
• Ticketing management (resolving ticketed issues, and ticketing new inquiries to responsible department
or agent)
• Metadata entry to digital documents in digital repository
• Sales support activities (identify opportunities and send Leeds to sales)
• Communication channels handling for customers, partner, and authorities (chat, mail, tickets, phones)

WE EXPECT YOU HAVE

• Higher education
• Strong experience in a similar role
• Ability to meet deadlines in a fast-paced quickly changing environment
• Excellent command of English and German languages
• Knowledge of Danish and other languages would be considered as a great advantage
• Excellent IT skills, including a working knowledge of presentation software packages, preferably
Microsoft Office Word, Excel, and PowerPoint

TALKING ABOUT SALARY AND BENEFITS

Salary range. From 950 EUR net and yearly bonus
Training budget. Your development is essential – have an opportunity to choose what to learn
Health insurance. Healthy employee = Happy employee = Happy employer
Get fun. We encourage our teams to connect and celebrate their success
Flexibility. Choose your working hours and the place which suits you the best. By the way, loyalty
brings you some extra vacation days
Workation. Work anywhere up to one month per year
Let‘s grow. Join initiatives, pitch your ideas, develop your strengths in the fast-growing international
company
Common perks. Great office location, unlimited coffee, fresh fruits, volunteering activities – we all do that.

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